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Frequently Asked Questions

How does the card scanner work?

Point your camera at any Pokémon TCG card. Bindoor reads the card number and set symbol, then looks it up automatically via TCGdex. It works with English, German, Japanese, French, and other languages.

Why isn't my card being recognized?

Make sure the card is well-lit and flat. Holographic or foil cards can sometimes be harder to scan due to glare — try angling the card slightly or using a different light source.

Where do the prices come from?

Prices are sourced from Cardmarket and update automatically once per day. The sync happens in the background when you open the app.

Is my data backed up?

Yes. Bindoor syncs your entire collection to the cloud via Firebase automatically. Your data is available on any device where you sign in with your account.

How do I export my collection?

Tap the share icon in any collection or sealed product list to export a CSV file. You can open it in Excel, Numbers, or Google Sheets.

Can I delete my account?

Yes. Go to Profile → Settings → Delete Account. This permanently removes your account and all associated data from our servers. This action cannot be undone.

How do I cancel Bindoor Pro?

Bindoor Pro is managed through the App Store. Go to iPhone Settings → Apple ID → Subscriptions → Bindoor → Cancel Subscription.